RETURN POLICY. You can return unused items within 7 days of receiving for a full refund of the merchandise value. An order number must be provided with the return and the customer is responsible for all shipping. Once arrived, item will be inspected for damage/use and a refund will be given immediately. Monogrammed/Embroidered items are not eligible for returns. If there is an error with your order, please contact us and we will make it right.
INCORRECT ADDRESS: If an order is returned to us due to an incorrect address, the customer is responsible for the extra shipping to mail back out. Please double check your address and make sure you are able to receive packages if you’re staying in a RV park before submitting your order. Feel free to email us if you need to change your address before shipping and we will take care of that for you.
TYPICAL ORDER SHIPPING TIMES:
Hats are 3-10 business days.
Sunshades are 7-10 business days.
Bags are up to eight weeks from date ordered. If you have an order with multiple items, it will ship when all products are finished being made. If you need something ASAP please contact us and we will do our best to work with you.
We strive to give the best customer service and provide you, the hands, with what you want and need. Having said that, we are not Amazon. We are a family, working as diligently as we can to create custom gear at a high volume. We do not rush through making our gear. Each piece of gear you get from us is completely hand made by us. It is a tedious process with the end result being an absolute quality item totally customized for our customer.
We use email as our only form of communication. We are better able to keep track of orders and multiple conversations that way. It helps reduce the chances of making a mistake on custom gear and embroidery. When contacting us referring to an open order please include your order number. Our email address is firstname.lastname@example.org. Thank you!!