Frequently Asked Questions

How/When Can I Order Gear?

  • The only way to order gear is directly through the website. We open our shop periodically and with no set schedule. When we open, we are only open for a brief period of time, so it is best to plan ahead to get that order in to us! To keep up to date on when we re-open, follow us on Instagram @low_drag_linehand or sign up for our newsletter.

When Will My Order Arrive?

  • If you have just placed an order for stickers they will ship same day, except for on weekends. If placed on a weekend, they will ship out the following business day. 
  • For gear, our typical turn around time is 6-8 weeks given that there are no unforeseen circumstances. If you are experiencing a delay, we encourage you to contact us via email or through the website contact page. We will gladly give you an update and answer any questions you might have.

I Made a Mistake on My Order/I Need to Update My Address!

  • We know that you will be racing against the clock to get your order in and you might just miss something! Email or contact us through the website to let us know what you would like to change and we will get back to you as soon as we can.
  • The Lineman life brings lots of changes, especially location changes. If you need to update your address, contact us via the website or send the new address along with your order number to our email. If you think you might be somewhere else by the time your order is shipping out, shoot us an email to contact you before shipping and we will get the updated address from you then. 

Where Can I Add Imagery to my Embroidery Like I Have in the Past?

  • In order to streamline production and keep our turn around times to a minimum, we have had to halt adding imagery to embroidery. We look forward to adding more customizations like this in the future, with hopes of being able to accommodate everyone!

Can I Request a Font/Color for My Embroidery? I Don't See it on the Order Form.

  • If you would like a specific color or font for your embroidery, you can add a note on the order and we will get back to you and let you know if it is doable. Or you can contact us with what you are looking for and we will get back to you as soon as we can.